Student Technology Help Desk

Student Technology Help Desk
Posted on 07/08/2021
Student Technology Help Desk
Distance Learning Help Desk

Help Desk Hours:  7 a.m. - 8 p.m.

How to Access the Help Desk:
Call:         833-752-0734
Email:      DLhelp@customms.com
When you email, please include your name, phone number, student number and description of the issue.  Without this information, it will take us longer to address your request. 
Website:  https://supportcustomms.com

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We are pleased to offer you "The Distance Learning Help Desk" to provide you with technology support.  

You can contact the DL Student Help Desk for:
   Student technology issues
   Google G-suite usage issues (including Classroom)
   Student Seesaw usage issues
   Password reset for student Seesaw and Google
   Student tablet and Chromebook issues
   Support on family-owned devices

Contact the SCSD IT Service Desk for:
    Staff/Teacher issues
    Swap for student chrome book or tablet
    Creation of student Google account (after troubleshooting by the Student Help Desk)
    Student Google account rename

Privacy
All student information will be kept confidential and in compliance with NYS Education Law and the Parents' Bill or Rights for Data Privacy and Security.

How to Access The DL Help Desk
To access The DL Help Desk, you need your student's ID/lunch number.  

Call, email or visit the website.
    Phone:  833-752-0734
    E-mail:  DLhelp@customms.com
    Website:  https://supportcustomms.com

Hours
The DL Help Desk is available Monday through Friday from 7 a.m. - 8 p.m.


More about the DL Help Desk and the process.
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